Our Website is not working? - How to fix and troubleshoot issues

Troubleshoot Website / Eshop Issues

The website of BestPharmacy.gr has been tested to work well with recent versions of the Chrome and Firefox browsers, on desktop and mobile devices (tablets, Android and iPhone devices).

If BestPharmacy.gr's website is not working correctly, first of all we apologize for the inconvenience and we are here to help you!

Please check and try the following actions that usually resolve potential issues..

1. Check your Internet connection
2. Check your browser and security apps
3. Open in Incognito / Private mode
4. Clear the browser's cached data and cookies
5. Contact Customer Care

1. Check your Internet connection

A stable internet connection is essential to successful web browsing. If your connection is unstable (e.g. a slow mobile phone connection), it can lead to timeouts and failures in loading some parts of our website (e.g. javascript or images), so it can fail to work properly. Also if you are accessing our website via a business network (e.g. from work) it is possible that some parts of our website may not load correctly.

Please verify you are connecting via a reliable and quick network (e.g. WiFi, 3/4G) and if not please retry loading BestPharmacy's website from a reliable network.

Also please note that in rare cases, BestPharmacy.gr's servers or networks could be experiencing increased load or temporary outages, so please try again at a later time.

2. Check your browser and security apps

BestPharmacy's website is tested to work well with recent versions of the Chrome, Firefox and Safari browsers, on desktop and mobile devices (tablets, Android and iPhone devices).

If your browser is not Chrome, Firefox or Safari, please try loading it with a recent version of these browsers.

Also please check that your browser allows loading Javascript and cookies and that you have not blocked these resources with browser extensions (e.g. ad-blockers).

3. Open in Incognito / Private mode

If you still have issues after checking your Internet connection and browser (as described above), try incognito mode browsing.

First close all your browser windows and open a new browser window in "Incognito mode" (in Chrome) or "Private mode" (in Firefox) and load BestPharmacy.gr. This frequently resolves issues with old sessions and cached data.

If you need help to open a new window in incognito mode in Chrome, please check the following video:

Video Link: https://www.youtube.com/watch?v=SgjkB2-od04

4. Clear the browser's cached data and cookies

If you have tried all three above actions and still have issues with placing orders in BestPharmacy.gr, you can try after clearing browser cached data and cookies

Cached data and cookies stored by the browser can become corrupted or outdated over time, causing conflicts and hindering the operation of web pages.

Clearing them ensures that the browser fetches the latest data from websites, resolving potential conflicts and issues related to stored information. This step often proves effective in addressing loading problems.

To clear your web browser cache and cookies, check the following information or videos:

 

1.    For the Google Chrome browser on a desktop computer, please check information on this video:
   

   Video Link: https://www.youtube.com/watch?v=R4iUrGCzTSI

 

2.    For an Android mobile phone, to clear cache and cookies:
   

   Link to Video Instructions: https://www.youtube.com/watch?v=Lg0x0YT6bgU

    

   Instructions on how to clear cache and cookies on Android phone or tablet:
   https://helpcenter.trendmicro.com/en-us/article/tmka-19879

5. Contact Customer Care

If you have checked and tried all solutions proposed above and still have issues with placing orders in BestPharmacy.gr, please let us know and we will try our best to help you!

Please contact our Customer Care at BestPharmacy.gr via email at [email protected] or phone.

To help us identify the issue, please provide information about how you access our website:

1. Your location (country and/or IP address)
2. The date/time when you had issues with the website
3. Your device, e.g. a Desktop computer or a Mobile device
4. Your browser and if you have tried using the suggestions above

Please note that if you still cannot place an order yourself via the browser, you can send your order via email and we can receive your order and send back to you a payment link for credit card payment. Alternatively you can place your order over the phone.