Shipping and Rates
The electronic store BestPharmacy.gr ships client orders to the addresses requested (home or work address), via a domestic courier service or international airmail.
Please note that it is essential to provide the correct complete shipping address and contact details (email address and telephone) for communication with our customer care and the shipping services. BestPharmacy.gr is not responsible for any delays, misdeliveries, returns, or any costs or inconvenience arising from incorrect or incomplete shipping address or contact details.
Every order is shipped from BestPharmacy.gr on the business day it is complete, which is when:
- (a) it has been paid in full (except when 'Cash On Delivery' payment is chosen), and
- (b) all products in the order are available in our store for shipping.
The shipping availability of each product can be found on the product description page. Products marked as 'not available' or 'out of stock' have an undefined shipping date.
In case of incorrect product availability, the company bears no responsibility, but it is obliged to either substitute the missing product or refund it.
Delivery time and shipping rates depend on the total cost of your order, the package weight, the country of the recipient and the payment type (for orders within Greece).
Please find below shipping information for the three main shipment categories:
Shipping in Greece (Domestic Rates)
• For orders OVER 39 Euro (€) shipping rates within Greece up to 5Kg with ELTA Courier & up to 3Kg for ACS Courier are:
Payment Type Shipping Cost Paypal FREE (anywhere within Greece) Credit or Debit Card FREE (anywhere within Greece) Bank Deposit or Money Order FREE (anywhere within Greece) Cash on Delivery FREE (anywhere within Greece) Pickup from our Store FREE (valid only for Heraklio, Crete)
• For orders LESS THAN 39 Euro (€) shipping rates within Greece (domestic) up to 5Kg with ELTA Courier are:
Payment Type Shipping Cost Paypal 2,5 € (anywhere within Greece) Credit or Debit Card 2,5 € (anywhere within Greece) Bank Deposit or Money Order 2,5 € (anywhere within Greece) Cash on Delivery 2,5 € (anywhere within Greece) Pickup from our Store FREE (valid only for Heraklio, Crete)
• For orders LESS THAN 39 Euro (€) shipping rates within Greece (domestic) up to 3Kg with ACS Courier are:
Payment Type Shipping Cost Paypal 2,6 € (anywhere within Greece) Credit or Debit Card 2,6 € (anywhere within Greece) Bank Deposit or Money Order 2,6 € (anywhere within Greece) Cash on Delivery 2,6 € (anywhere within Greece) Pickup from our Store FREE (valid only for Heraklio, Crete)
Order delivery is the responsibility of the courier service and usually occurs within 1-2 business days from the shipping date. In distant/remote areas or islands, delivery time can take up to 3-4 business days.
When an order is shipped, our customer service sends customers a shipment email which includes a shipment tracking number, so that they can track the shipment via the courier service we use, i.e. ELTA Courier (please click links to access courier tracking pages).
Please note that if the delivery address is considered "remote" by the courier service (i.e. it is in rural areas, not close to a city), it may not deliver the package to the final address, but notify you to pick up the package from one of its pick-up points.
Shipping to Cyprus
BestPharmacy.gr ships products to Cyprus. Please check the list of our shipping cost, or shipping cost estimator (in the shopping cart), or at the shipping/billing address step of the order checkout process.
All shipments to Cyprus must be paid before sending via Paypal, bank deposit or credit card.
Shipments to Cyprus are made through the following services:
- 1. ACS Shipping as registered packages to the name of the recipient
The average delivery time (after shipping from our store) are 5-15 days, and additionally shipments are insured up to 100 €, if packages are lost or damaged.
Weight Delivery Cost Shipping Method 0.00 - 1.00 4.50 € ACS Shipping 1.01 - 2.00 5.50 € ACS Shipping 2.01 - 3.00 6.50 € ACS Shipping 3.01 - 4.00 7.50 € ACS Shipping 4.01 - 5.00 8.40 € ACS Shipping 5.01 - 10.00 14.99 € ACS Shipping 10.01 - 15.00 19.99 € ACS Shipping 15.01 - 20.00 26.99 € ACS Shipping 20.01 - 25.00 33.99 € ACS Shipping 25.01 - 30.00 38.99 € ACS Shipping 30.01 - 35.00 43.99 € ACS Shipping 35.01 - 40.00 48.99 € ACS Shipping
- 2. International Post as registered packages to the name of the recipient
The average delivery time (after shipping from our store) are 15-40 days,(shipments are not insured and if package is lost there is no liability).
Weight Delivery Cost Shipping Method 0.00 - 0.50 7.99 € Registered Post 0.51 - 1.00 10.99 € Registered Post 10.01 - 10.50 66.90 € Registered Post 10.51 - 11.00 68.95 € Registered Post 11.01 - 11.50 71.00 € Registered Post 11.51 - 12.00 73.20 € Registered Post 12.01 - 12.50 75.40 € Registered Post 12.51 - 13.00 77.60 € Registered Post 13.01 - 13.50 79.80 € Registered Post 13.51 - 14.00 81.95 € Registered Post 14.01 - 14.50 84.15 € Registered Post 14.51 - 15.00 86.30 € Registered Post
- 3. Express Mail Service (EMS)
This is a fast delivery service for specific ranges of order weights, normally taking 2-7 days for delivery, additionally, shipments on the EMS service are insured up to 200 €, if packages are lost or damaged.
Weight Delivery Cost Shipping Method 0.00 - 0.50 10.99 € EMS Courier 0.51 - 1.00 12.60 € EMS Courier 1.01 - 1.50 13.60 € EMS Courier 1.51 - 2.00 14.60 € EMS Courier 2.01 - 2.50 15.80 € EMS Courier 2.51 - 3.00 16.99 € EMS Courier 3.01 - 3.50 17.99 € EMS Courier 3.51 - 4.00 18.99 € EMS Courier 4.01 - 4.50 19.99 € EMS Courier 4.51 - 5.00 21.40 € EMS Courier 5.01 - 5.50 22.40 € EMS Courier 5.51 - 6.00 23.50 € EMS Courier 6.01 - 6.50 24.99 € EMS Courier 6.51 - 7.00 25.99 € EMS Courier 7.01 - 7.50 26.99 € EMS Courier 7.51 - 8.00 27.99 € EMS Courier 8.01 - 8.50 28.99 € EMS Courier 8.51 - 9.00 29.99 € EMS Courier 9.01 - 9.50 30.99 € EMS Courier 9.51 - 10.00 32.99 € EMS Courier
- 4. DHL Courier Service
This is a fast delivery service available only for specific ranges of order weights up to 30 kg (for packages over 10 kg you can see the shipping cost estimator in the shopping cart). Normally DHL courier delivers within 2-5 days, additionally, shipments on the DHL Courier service are insured for 26€ / kg and in case of a Declared Value/Insured Package the compensation amounts to 1% of declared value, if packages are lost or damaged.
Weight Delivery Cost Shipping Method 0.00 - 0.50 13.99 € DHL Express 0.51 - 1.00 16.99 € DHL Express 1.01 - 1.50 20.99 € DHL Express 1.51 - 2.00 23.99 € DHL Express 2.01 - 2.50 26.99 € DHL Express 2.51 - 3.00 29.99 € DHL Express 3.01 - 3.50 31.99 € DHL Express 3.51 - 4.00 33.99 € DHL Express 4.01 - 4.50 36.99 € DHL Express 4.51 - 5.00 38.99 € DHL Express 5.01 - 5.50 39.99 € DHL Express 5.51 - 6.00 41.99 € DHL Express 6.01 - 6.50 42.99 € DHL Express 6.51 - 7.00 43.99 € DHL Express 7.01 - 7.50 45.99 € DHL Express 7.51 - 8.00 46.99 € DHL Express 8.01 - 8.50 48.99 € DHL Express 8.51 - 9.00 49.99 € DHL Express 9.01 - 9.50 50.99 € DHL Express 9.51 - 10.00 52.99 € DHL Express
- 5. TNT Courier Service (Express or Economy)
This is a fast delivery service, normally taking 2-7 days for delivery. The TNT Economy service is slower than Express, but costs less for heavier orders. Additionally, shipments on the TNT Courier service are insured for 10 € / kg for TNT Economy and for 20 € / kg for TNT Express, if packages are lost or damaged.
- 1. ACS Shipping as registered packages to the name of the recipient
International Shipping (EU & Other Countries)
BestPharmacy.gr ships products to all European countries and many countries worldwide. Please check for your desired country in the list of countries we ship to, our shipping cost estimator (in the shopping cart), or at the shipping/billing address step of the order checkout process.
International shipping costs charges are calculated according to the greater of either the ACTUAL or the VOLUMETRIC WEIGHT of the package, the destination COUNTRY, and the SERVICE provider chosen by the customer:.
- Shipping costs are automatically calculated in the "Shopping Cart" page, when the products and the desired destination country are selected. The calculated shipping cost is shown in the “shipping cost estimator” in the “Shopping Cart” page, when pressing the shipping quote button, or alternatively in the shipping/billing address step of the checkout process.
- The actual shipping charges are finalized after the preparation of the package to be sent. The shipping provider chosen by the customer/recipient may re-weigh or re-measure the item(s), when they collect the item(s) for shipping, to confirm the automatically calculated shipping charges estimate. If at this stage there is an additional amount between the automatically calculated Shipping Charges and the ACTUAL/VOLUMETRIC WEIGHT of the item(s), the customer must pay for the additional amount charged by the shipping provider of their choice before BestPharmacy.gr proceeds to ship their item(s).
Please find information for International shipment tracking in our Shipment Tracking page. Our customer service will email you the details of the order and the tracking number, so that you can track the progress of your order and delivery.
We offer International Shipping through the following services (service availability depends on country and weight range):
- DHL Courier Service (Express or Economy)
This is a fast delivery service, normally taking 2-7 days for delivery. It is available only in some countries and for specific ranges of order weights. Additionally, shipments on the DHL Courier service are insured for 15 € / kg, if packages are lost or damaged.
- TNT Courier Service (Express or Economy)
This is a fast delivery service, normally taking 2-7 days for delivery. The TNT Economy service is slower than Express, but costs less for heavier orders. It is available only in some countries and for specific ranges of order weights. Additionally, shipments on the TNT Courier service are insured for 10 € / kg for TNT Economy and for 20 € / kg for TNT Express, if packages are lost or damaged.
- Express Mail Service (EMS)
This is a fast delivery service, normally taking 2-7 days for delivery. It is available only in some countries and for specific ranges of order weights. Additionally, shipments on the EMS service are insured up to 200 €, if packages are lost or damaged.
- International Post as registered packages to the name of the recipient.
Delivery time for this service depends on the country and delivery address. The average delivery time (after shipping from our store) for EU countries is 15-20 days, while for the rest of the world the average is 20-30 days, but in some cases (depending on the local Postal services) delivery can be up to 45 days.
Please note that with this method, the customer should track the package and may need to contact the local Postal Services for delivery.
We have chosen these shipping services as they are safe and reliable and have comparatively low costs for international shipments. If you require a faster/more reliable/expensive shipping method or extra insurance, please contact us.
NOTE: We allow the maximum weight per package to be 30 kg per package. For larger/heavier orders please contact us for shipping quotes. Please note, however, that large and heavy orders may incur custom duties in the recipient's country, while smaller orders may be delivered without duties.
Shipping via International Registered Post usually requires an additional 1-2 business days for batching orders and handling them at the Post Office. Rarely, this handling time could be up to 4-5 business days.
IMPORTANT: Please allow 1 - 2 business days for processing your order. Processing and shipping time estimates do not account for holidays or non-business days. Delivery service days count after processing time and delivery comfirmation.
Customs clearance and Duties
International shipments may need to pass through customs at the recipient country, according to the country's laws. Customs clearance is the sole responsibility of the recipient (i.e. customer) only. The recipient (i.e. the customer) is also solely responsible for any charges outside of Greece, such as custom duties, country taxes or fines.
BestPharmacy.gr is not reponsible for any packages remaining or being returned from Customs in any country. The team of BestPharmacy.gr does not know the Customs regulations in every country and cannot ensure that products will be allowed through Customs to any country. Some products (e.g. perfumes) may not be permitted through Customs in some countries. Only the customer is responsible for being aware of Customs regulations in their country and going through the Customs process with any fees that may be needed to receive the products.
In case there is a problem for clearing an order through customs, it is possible to return the order back to BestPharmacy.gr for a refund (excluding shipping costs). In such a case, the order must be shipped back to BestPharmacy.gr premises with the sole responsibility and shipping costs of the customer. BestPharmacy.gr will refund the order amount excluding shipping costs, when the order arrives and if all items are in excellent condition and the original invoice is included.
BestPharmacy.gr is not responsible or liable for any failure or delay to perform its services, or any delivery delays, damages or cancellations that may occur directly or indirectly due to force majeure, extreme weather conditions, natural phenomena or disasters, pandemics, accidents, acts of war or terrorism, civil or military disturbances, strikes, governmental actions, electronic system failures, software malfunctions, malicious software or malicious activities.
In any other case, and if you have questions about shipping to different locations/countries, please email us at [email protected].
Important note for International Shipping: All our products are legally sold in Greece, bearing required certification and licencing, wherever required. In no event shall BestPharmacy.gr be liable for any direct, indirect, incidental, special, exemplary or consequential damages or costs, however caused and on any theory of liability, whether in contract, strict liability or tort (including negligence or otherwise) arising in any way out of the shipping of goods abroad, or any use of goods ordered and/or shipped outside or Greece, even if advised of the possibility of such damage. Please read our mandatory Terms of Service before ordering.
Important note for International Shipping: Please note that the customs/law officers may open and examine the packages in some countries, which in some cases may result in damaged packaging and/or products. As mentioned also above, in no event shall BestPharmacy.gr be liable for any damages or costs, however caused and on any theory of liability, to the shipped goods after leavings its premises.
1. The shipping costs mentioned above (in/out of Greece) do not apply for distant/remote areas. For such cases we will contact you about extra fees that may apply for your order shipment.
2. BestPharmacy.gr reserves the right to refuse shipping your order, if the mail or courier service refuses shipping it.
3. BestPharmacy.gr may make changes to the shipping terms and shipping rates from time to time. Please read the updated terms and costs when placing an order.
For further information and inquiries please contact us:
E-mail: [email protected]
Telephone: +30 281 810 8100 (Monday - Friday 09:00 - 19:00).