Worldwide Shipping

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Shipping and Rates

The electronic store BestPharmacy.gr ships client orders to the addresses requested (home or work address), via a domestic courier service or international airmail.

Please note that it is essential to provide the correct complete shipping address and contact details (email address and telephone) for communication with our customer care and the shipping services. BestPharmacy.gr is not responsible for any delays, misdeliveries, returns, or any costs or inconvenience arising from incorrect or incomplete shipping address or contact details.

Every order is shipped from BestPharmacy.gr on the business day it is complete, which is when:

  • (a) it has been paid in full (except when 'Cash On Delivery' payment is chosen), and
  • (b) all products in the order are available in our store for shipping.
Note: Sometimes there is a delay of 1-2 business days before International orders are shipped, due to Post Office delays.

 

The shipping availability of each product can be found on the product description page. Products marked as 'not available' or 'out of stock' have an undefined shipping date.

In case of incorrect product availability, the company bears no responsibility, but it is obliged to either substitute the missing product or refund it.


 

Delivery time and shipping rates depend on the total cost of your order, the package weight, the country of the recipient and the payment type (for orders within Greece).

Please find below shipping information for the three main shipment categories:

 

IMPORTANT: For shipments abroad (outside Greece), airport regulations limit transports of products in the form of spray or foam, as they are considered to be flammable, so shipments may be blocked at the airport. Please contact us for further details.


 

Shipping in Greece (Domestic Rates)


• For orders OVER 39 Euro (€) shipping rates within Greece up to 5Kg with ELTA Courier & up to 3Kg for ACS Courier are:

Payment TypeShipping Cost
Paypal FREE (anywhere within Greece)
Credit or Debit Card FREE (anywhere within Greece)
Bank Deposit or Money Order FREE (anywhere within Greece)
Cash on Delivery FREE (anywhere within Greece)
Pickup from our Store FREE (valid only for Heraklio, Crete)
The additional cost over 5Kg for ΕΛΤΑ Courier is 0.40€ per Kg and over 3Kg for ACS 0.75€ per Kg.

• For orders LESS THAN 39 Euro (€) shipping rates within Greece (domestic) up to 5Kg with ELTA Courier are:

Payment TypeShipping Cost
Paypal 2,5 € (anywhere within Greece)
Credit or Debit Card 2,5 € (anywhere within Greece)
Bank Deposit or Money Order 2,5 € (anywhere within Greece)
Cash on Delivery 2,5 € (anywhere within Greece)
Pickup from our Store FREE (valid only for Heraklio, Crete)
The additional cost over 5Kg for ELTA Courier is 0.40€ per Kg.

 

• For orders LESS THAN 39 Euro (€) shipping rates within Greece (domestic) up to 3Kg with ACS Courier are:

Payment TypeShipping Cost
Paypal 2,6 € (anywhere within Greece)
Credit or Debit Card 2,6 € (anywhere within Greece)
Bank Deposit or Money Order 2,6 € (anywhere within Greece)
Cash on Delivery 2,6 € (anywhere within Greece)
Pickup from our Store FREE (valid only for Heraklio, Crete)
The additional cost over 3Kg for ACS Courier is 0.60€ per Kg.

 

Important: Pickup from Store is possible only after receiving an SMS text to inform you of the day and time of pickup.

Order delivery is the responsibility of the courier service and usually occurs within 1-2 business days from the shipping date. In distant/remote areas or islands, delivery time can take up to 3-4 business days.

When an order is shipped, our customer service sends customers a shipment email which includes a shipment tracking number, so that they can track the shipment via the courier service we use, i.e. ELTA Courier (please click links to access courier tracking pages).

Please note that if the delivery address is considered "remote" by the courier service (i.e. it is in rural areas, not close to a city), it may not deliver the package to the final address, but notify you to pick up the package from one of its pick-up points.


 

Shipping to Cyprus


BestPharmacy.gr ships products to Cyprus. Please check the list of our shipping cost, or shipping cost estimator (in the shopping cart), or at the shipping/billing address step of the order checkout process.

All shipments to Cyprus must be paid before sending via Paypal, bank deposit or credit card.

Shipments to Cyprus are made through the following services:

  • 1. ACS Shipping as registered packages to the name of the recipient
    The average delivery time (after shipping from our store) are 5-15 days, and additionally shipments are insured up to 100 €, if packages are lost or damaged.
WeightDelivery CostShipping Method
0.00 - 1.00 4.50 € ACS Shipping
1.01 - 2.00 5.50 € ACS Shipping
2.01 - 3.00 6.50 € ACS Shipping
3.01 - 4.00 7.50 € ACS Shipping
4.01 - 5.00 8.40 € ACS Shipping
5.01 - 10.00 14.99 € ACS Shipping
10.01 - 15.00 19.99 € ACS Shipping
15.01 - 20.00 26.99 € ACS Shipping
20.01 - 25.00 33.99 € ACS Shipping
25.01 - 30.00 38.99 € ACS Shipping
30.01 - 35.00 43.99 € ACS Shipping
35.01 - 40.00 48.99 € ACS Shipping

  • 2. International Post as registered packages to the name of the recipient
    The average delivery time (after shipping from our store) are 15-40 days,(shipments are not insured and if package is lost there is no liability).
WeightDelivery CostShipping Method
0.00 - 0.50 7.99 € Registered Post
0.51 - 1.00 10.99 € Registered Post
10.01 - 10.50 66.90 € Registered Post
10.51 - 11.00 68.95 € Registered Post
11.01 - 11.50 71.00 € Registered Post
11.51 - 12.00 73.20 € Registered Post
12.01 - 12.50 75.40 € Registered Post
12.51 - 13.00 77.60 € Registered Post
13.01 - 13.50 79.80 € Registered Post
13.51 - 14.00 81.95 € Registered Post
14.01 - 14.50 84.15 € Registered Post
14.51 - 15.00 86.30 € Registered Post

  • 3. Express Mail Service (EMS)
    This is a fast delivery service for specific ranges of order weights, normally taking 2-7 days for delivery, additionally, shipments on the EMS service are insured up to 200 €, if packages are lost or damaged.
WeightDelivery CostShipping Method
0.00 - 0.50 10.99 € EMS Courier
0.51 - 1.00 12.60 € EMS Courier
1.01 - 1.50 13.60 € EMS Courier
1.51 - 2.00 14.60 € EMS Courier
2.01 - 2.50 15.80 € EMS Courier
2.51 - 3.00 16.99 € EMS Courier
3.01 - 3.50 17.99 € EMS Courier
3.51 - 4.00 18.99 € EMS Courier
4.01 - 4.50 19.99 € EMS Courier
4.51 - 5.00 21.40 € EMS Courier
5.01 - 5.50 22.40 € EMS Courier
5.51 - 6.00 23.50 € EMS Courier
6.01 - 6.50 24.99 € EMS Courier
6.51 - 7.00 25.99 € EMS Courier
7.01 - 7.50 26.99 € EMS Courier
7.51 - 8.00 27.99 € EMS Courier
8.01 - 8.50 28.99 € EMS Courier
8.51 - 9.00 29.99 € EMS Courier
9.01 - 9.50 30.99 € EMS Courier
9.51 - 10.00 32.99 € EMS Courier

  • 4. DHL Courier Service
    This is a fast delivery service available only for specific ranges of order weights up to 30 kg (for packages over 10 kg you can see the shipping cost estimator in the shopping cart). Normally DHL courier delivers within 2-5 days, additionally, shipments on the DHL Courier service are insured for 26€ / kg and in case of Declared Value/Insured Package the compensation amounts to 1% of declared value, if packages are lost or damaged.
WeightDelivery CostShipping Method
0.00 - 0.50 13.99 € DHL Express
0.51 - 1.00 16.99 € DHL Express
1.01 - 1.50 20.99 € DHL Express
1.51 - 2.00 23.99 € DHL Express
2.01 - 2.50 26.99 € DHL Express
2.51 - 3.00 29.99 € DHL Express
3.01 - 3.50 31.99 € DHL Express
3.51 - 4.00 33.99 € DHL Express
4.01 - 4.50 36.99 € DHL Express
4.51 - 5.00 38.99 € DHL Express
5.01 - 5.50 39.99 € DHL Express
5.51 - 6.00 41.99 € DHL Express
6.01 - 6.50 42.99 € DHL Express
6.51 - 7.00 43.99 € DHL Express
7.01 - 7.50 45.99 € DHL Express
7.51 - 8.00 46.99 € DHL Express
8.01 - 8.50 48.99 € DHL Express
8.51 - 9.00 49.99 € DHL Express
9.01 - 9.50 50.99 € DHL Express
9.51 - 10.00 52.99 € DHL Express

  • 5. TNT Courier Service (Express or Economy)
    This is a fast delivery service, normally taking 2-7 days for delivery. The TNT Economy service is slower than Express, but costs less for heavier orders. Additionally, shipments on the TNT Courier service are insured for 10 € / kg for TNT Economy and for 20 € / kg for TNT Express, if packages are lost or damaged.


 

International Shipping (EU & Other Countries)


BestPharmacy.gr ships products to all European countries and many countries worldwide. Please check for your desired country in the list of countries we ship to, our shipping cost estimator (in the shopping cart), or at the shipping/billing address step of the order checkout process.

International shipping costs depend on the WEIGHT of the package, the destination COUNTRY and the SERVICE chosen.

Shipping costs are automatically calculated in the shopping Cart page, when the products and the desired country are selected and the shipping quote button is pressed in our shipping cost estimator, or alternatively in the shipping/billing address step of the checkout process.

Please find information for International shipment tracking in our Shipment Tracking page. Our customer service will email you the details of the order and the tracking number, so that you can track the progress of your order and delivery.

IMPORTANT: For shipments abroad (outside Greece), the customer is responsible to track the progress of order and delivery after receiving shipping confirmation and/or courier sms notice and/or any other contact method. Track your shipment in our Shipment Tracking page.

BestPharmacy.gr is not responsible for any delayed deliver that may occur due to courier delivery service, destination customs clearance processes or unforeseen circumstances. 

 

We offer International Shipping through the following services (service availability depends on country and weight range):

  1. DHL Courier Service (Express or Economy)
    This is a fast delivery service, normally taking 2-7 days for delivery. It is available only in some countries and for specific ranges of order weights. Additionally, shipments on the DHL Courier service are insured for 15 € / kg, if packages are lost or damaged.
  2. TNT Courier Service (Express or Economy)
    This is a fast delivery service, normally taking 2-7 days for delivery. The TNT Economy service is slower than Express, but costs less for heavier orders. It is available only in some countries and for specific ranges of order weights. Additionally, shipments on the TNT Courier service are insured for 10 € / kg for TNT Economy and for 20 € / kg for TNT Express, if packages are lost or damaged.
  3. Express Mail Service (EMS)
    This is a fast delivery service, normally taking 2-7 days for delivery. It is available only in some countries and for specific ranges of order weights. Additionally, shipments on the EMS service are insured up to 200 €, if packages are lost or damaged.
  4. International Post as registered packages to the name of the recipient.
    Delivery time for this service depends on the country and delivery address. The average delivery time (after shipping from our store) for EU countries is 15-20 days, while for the rest of the world the average is 20-30 days, but in some cases (depending on the local Postal services) delivery can be up to 45 days.
    Please note that with this method, the customer should track the package and may need to contact the local Postal Services for delivery.

    IMPORTANT NOTE: Please note that shipments with International Post are NOT insured. We are not responsible for packages lost in the post offices abroad and will NOT refund lost packages, if the tracking system confirms that the shipment was lost after it has left the Greek Postal facilities!

    • If the postal service in your country is not reliable, please choose the EMS, TNT, DHL or other insured delivery option.

 

We have chosen these shipping services as they are safe and reliable and have comparatively low costs for international shipments. If you require a faster/more reliable/expensive shipping method or extra insurance, please contact us.

NOTE: We allow the maximum weight per package to be 30 kg per package. For larger/heavier orders please contact us for shipping quotes. Please note, however, that large and heavy orders may incur custom duties in the recipient's country, while smaller orders may be delivered without duties.

Shipping via International Registered Post usually requires an additional 1-2 business days for batching orders and handling them at the Post Office. Rarely, this handling time could be up to 4-5 business days.

IMPORTANT: Please allow 1 - 2 business days for processing your order. Processing and shipping time estimates do not account for holidays or non-business days. Delivery service days count after processing time and delivery comfirmation.

 

Customs clearance and Duties


International shipments may need to pass through customs at the recipient country, according to the country's laws. Customs clearance is the sole responsibility of the recipient (i.e. customer) only. The recipient (i.e. the customer) is also solely responsible for any charges outside of Greece, such as custom duties, country taxes or fines.

BestPharmacy.gr is not reponsible for any packages remaining or being returned from Customs in any country. The team of BestPharmacy.gr does not know the Customs regulations in every country and cannot ensure that products will be allowed through Customs to any country. Some products (e.g. perfumes) may not be permitted through Customs in some countries. Only the customer is responsible for being aware of Customs regulations in their country and going through the Customs process with any fees that may be needed to receive the products.

In case there is a problem for clearing an order through customs, it is possible to return the order back to BestPharmacy.gr for a refund (excluding shipping costs). In such a case, the order must be shipped back to BestPharmacy.gr premises with the sole responsibility and shipping costs of the customer. BestPharmacy.gr will refund the order amount excluding shipping costs, when the order arrives and if all items are in excellent condition and the original invoice is included.

BestPharmacy.gr is not responsible for any delivery delays, damages or cancellations that may occur due to force majeure, extreme weather conditions, natural phenomena, strikes, electronic system failures, software malfunctions, malicious software or malicious activities.

In any other case, and if you have questions about shipping to different locations/countries, please email us at [email protected].


Important note for International Shipping: All our products are legally sold in Greece, bearing required certification and licencing, wherever required. In no event shall BestPharmacy.gr be liable for any direct, indirect, incidental, special, exemplary or consequential damages or costs, however caused and on any theory of liability, whether in contract, strict liability or tort (including negligence or otherwise) arising in any way out of the shipping of goods abroad, or any use of goods ordered and/or shipped outside or Greece, even if advised of the possibility of such damage. Please read our mandatory Terms of Service before ordering.

Important note for International Shipping: Please note that the customs/law officers may open and examine the packages in some countries, which in some cases may result in damaged packaging and/or products. As mentioned also above, in no event shall BestPharmacy.gr be liable for any damages or costs, however caused and on any theory of liability, to the shipped goods after leavings its premises.




Important Notes:

1. The shipping costs mentioned above (in/out of Greece) do not apply for distant/remote areas. For such cases we will contact you about extra fees that may apply for your order shipment.

2. BestPharmacy.gr reserves the right to refuse shipping your order, if the mail or courier service refuses shipping it.

3. BestPharmacy.gr may make changes to the shipping terms and shipping rates from time to time. Please read the updated terms and costs when placing an order.


For further information and inquiries please contact us:
E-mail: [email protected]
Telephone: +30 281 810 8100 (Monday - Friday 09:00 - 19:00).