Shipping and Rates

The electronic store BestPharmacy.gr ships client orders to the addresses requested (home or work address), via a domestic or international courier service.

Please note that it is essential to provide the correct complete shipping address and contact details (name, email address and telephone) for communication with our customer care and the shipping services. Please provide a mobile phone number that can be used for SMS or Viber delivery notifications by the courier services. BestPharmacy.gr is not responsible for any delays, misdeliveries, returns, or any costs or inconvenience arising from incorrect or incomplete shipping address or contact details.

Every order is shipped from BestPharmacy.gr in one shipment on the business day it is completed, which is when:

• (a) all products in the order are available for shipping, and
• (b) it has been paid in full (except when 'Cash On Delivery' payment is chosen).

The shipping availability of each product can be found on the product description page. Products marked as 'not available' or 'out of stock' have an undefined shipping date.

In case of incorrect product availability, BestPharmacy.gr bears no responsibility for the incorrect information and is obliged to either substitute the product(s) with available items, or refund the product(s) if the payment is completed.

For tracking shipments please click here for the Shipment Tracking Page.

IMPORTANT: BestPharmacy.gr does NOT offer delivery time guarantees for any shipping service described below, and will NOT provide compensation or refunds for delayed deliveries. The delivery times mentioned for ALL destinations (in Greece, Cyprus, EU or International) are indicative estimates for 95% of the shipments and NOT guaranteed delivery times. For guaranteed-time delivery options at extra cost, please contact us for a quote via email or phone, before placing your order.

Delivery time and shipping rates depend on the total cost of your order, the package weight (or volumetric weight if larger than weight), the address/country of the recipient and the selected courier.

Please find below information for the four main delivery and shipping options:

• 1. Store Pickup
• 2. Shipping in Greece (Domestic)
• 3. Shipping to Cyprus
• 4. EU and International Shipping

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Order Pickup from our Stores

An order can be delivered from our stores (FREE of charge) in the two stores of BestPharmacy.gr (the pickup location is selected at the Checkout, before the order is placed):

•    BestPharmacy.gr / Liodaki Pharmacy

  •  45 Evans St., 71201 Heraklion, Crete, Greece
  •  Google Maps Location
  •  Store Hours: Monday-Friday 8:30-21:00, Saturday 9:00-15:30

•    BestDiscountShop.gr

  •  Diomidi 4, Estavromenos, 71410, Heraklion, Crete, Greece
  •  Google Maps Location
  •  Store Hours: Monday-Friday 9:00-21:00, Saturday 9:30-15:30
  • Update: BestDiscountShop.gr also offers in-store shopping at online (eshop) prices, without placing an order at BestPharmacy.gr.

Delivery times for order pickups from the store is usually 1-2 business days (Mon-Fri) and before the pickup we send email and SMS notifications to your phone (if a mobile phone number is provided). In case some ordered product(s) are out of stock, there could be an additional shipping delay and in this case customers will be notified via email or phone. Same-day delivery for store-pickup orders is also possible with extra delivery charge, and only after a call to the Customer Care for requesting same day delivery.

 

Important: Pickup from Store is possible only after receiving an SMS text to inform you of the day and time of pickup. Please provide a mobile phone at the checkout to receive SMS notifications.

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Shipping in Greece (Domestic Rates)

• For orders OVER 39 Euro (€) shipping rates within Greece up to 5Kg for ELTA Courier and up to 3Kg for ACS Courier are:

Payment Method	Shipping Cost
Paypal	FREE (anywhere within Greece)
Credit or Debit Card	FREE (anywhere within Greece)
Bank Deposit or Money Order	FREE (anywhere within Greece)
Cash on Delivery	1.5 € (anywhere within Greece)
Pickup from our Stores	FREE (valid only for Heraklio, Crete)

The additional cost over 5Kg for ΕΛΤΑ Courier is 0.50€ per Kg and over 3Kg for ACS 0.80€ per Kg.

 

• For orders LESS THAN 39 Euro (€) shipping rates within Greece up to 5Kg for ELTA Courier are:

Payment Method	Shipping Cost
Paypal	2.5 € (anywhere within Greece)
Credit or Debit Card	2.5 € (anywhere within Greece)
Bank Deposit or Money Order	2.5 € (anywhere within Greece)
Cash on Delivery	4.0 € (anywhere within Greece)
Pickup from our Stores	FREE (valid only for Heraklio, Crete)

The additional cost over 5Kg for ELTA Courier is 0.50€ per Kg.

 

• For orders LESS THAN 39 Euro (€) shipping rates within Greece up to 3Kg with ACS Courier are:

Payment Method	Shipping Cost
Paypal	2.5 € (anywhere within Greece)
Credit or Debit Card	2.5 € (anywhere within Greece)
Bank Deposit or Money Order	2.5 € (anywhere within Greece)
Cash on Delivery	4.0 € (anywhere within Greece)
Pickup from our Stores	FREE (valid only for Heraklio, Crete)

The additional shipping cost over 3Kg for ACS Courier is 0.80€ per Kg.

 

• Easy Mail

For better service at specific regions of Greece (e.g. Attica), we offer delivery via Easy Mail Courier, in addition to ACS and ELTA Courier. In these regions Easy Mail will automatically appear as a delivery option at the Checkout, after setting the specific delivery address to these regions.

Easy Mail offers quick and reliable delivery in Greece and its shipping costs are the same as ACS Courier: Free for orders over 39€ and up to 3 kg and then a cost of 0.80€ per additional Kg.

 

• Delivery information

Order delivery is the responsibility of the courier service and usually occurs within 1-2 business days after the shipping date from our premises. In distant/remote areas or islands, delivery time can take an additional 2-4 business days.

When an order is shipped, a shipment email is sent to the email address of the customer, including a shipment tracking number, in order to track the shipment via the courier service selected, i.e. ELTA Courier Tracking, ACS Courier Tracking or Easy Mail Tracking (please click links to access courier tracking pages).

In any case, if deemed necessary by customer service, customers will be contacted with shipment information.

Please note that if the delivery address is considered "remote" by the courier service (i.e. it is in rural areas, not close to a city), it may not deliver the package to the final address, but notify you to pick up the package from one of its pick-up points.

Shipping to Cyprus

BestPharmacy.gr ships products to Cyprus and the cost is based on the weight (or volumetric weight if larger than actual). Please check the list of our shipping cost, or shipping cost estimator (in the shopping cart), or at the shipping/billing address step of the order checkout process.

All shipments to Cyprus must be paid before sending via Credit card, Paypal, or Bank transfer. Cash on Delivery payment is not supported.

Shipments to Cyprus are made through the following services:

• 1. Kronos Express (Shipping)
  Delivery with Kronos Express (Shipping) is via sea transport and the average delivery time (after shipping from our store) is 5-15 business days,. Shipments are insured up to 100 €, if packages are lost or damaged.

Weight (kg)	Delivery Cost	Shipping Method
0.00 - 3.00	5.99 €	Kronos Express (Shipping 5-15 business days)
3.01 - 4.00	6.99 €	Kronos Express (Shipping 5-15 business days)
4.01 - 5.00	7.99 €	Kronos Express (Shipping 5-15 business days)
5.01 - 6.00	8.99 €	Kronos Express (Shipping 5-15 business days)
6.01 - 7.00	9.99 €	Kronos Express (Shipping 5-15 business days)
7.01 - 8.00	10.99 €	Kronos Express (Shipping 5-15 business days)
8.01 - 9.00	12.99 €	Kronos Express (Shipping 5-15 business days)
9.01 - 10.00	14.99 €	Kronos Express (Shipping 5-15 business days)
10.01 - 15.00	19.99 €	Kronos Express (Shipping 5-15 business days)
15.01 - 20.00	27.99 €	Kronos Express (Shipping 5-15 business days)
20.01 - 25.00	33.99 €	Kronos Express (Shipping 5-15 business days)
25.01 - 30.00	39.99 €	Kronos Express (Shipping 5-15 business days)
30.01 - 35.00	45.99 €	Kronos Express (Shipping 5-15 business days)
35.01 - 40.00	52.99 €	Kronos Express (Shipping 5-15 business days)
40.01 - 45.00	58.99 €	Kronos Express (Shipping 5-15 business days)
45.01 - 50.00	64.99 €	Kronos Express (Shipping 5-15 business days)

• 2. ACS Shipping
  ACS Courier Shipping is using sea transport and the average delivery time (after shipping from our store) is 5-15 business days,. Shipments are insured up to 100 €, if packages are lost or damaged.

Weight (kg)	Delivery Cost	Shipping Method
0.00 - 1.00	7.99 €	ACS Shipping (5-15 business days)
1.01 - 2.00	9.99 €	ACS Shipping (5-15 business days)
2.01 - 3.00	10.99 €	ACS Shipping (5-15 business days)
3.01 - 4.00	12.99 €	ACS Shipping (5-15 business days)
4.01 - 5.00	14.99 €	ACS Shipping (5-15 business days)
5.01 - 10.00	19.99 €	ACS Shipping (5-15 business days)
10.01 - 15.00	29.99 €	ACS Shipping (5-15 business days)
15.01 - 20.00	34.99 €	ACS Shipping (5-15 business days)
20.01 - 25.00	38.99 €	ACS Shipping (5-15 business days)
25.01 - 30.00	44.99 €	ACS Shipping (5-15 business days)
30.01 - 35.00	49.99 €	ACS Shipping (5-15 business days)
35.01 - 40.00	62.99 €	ACS Shipping (5-15 business days)

• 3. Fedex/TNT Courier Service
  TNT (which now is part of Fedex) is a fast delivery service available for order weighing up to 30 kg. Shipping cost depends on the weight and volume of the package and it can be seen at the shipping cost estimator in the shopping cart or checkout.
  Under normal conditions Fedex/TNT delivers within 2-5 days and shipments are insured with the amount of 20€ per kg, if packages are lost or damaged. Additional insurance for shipment damages or loss is possible upon customer request, with extra charge.

• 4. DHL Courier Service
  DHL is a fast delivery service available for specific ranges of order weights up to 30 kg. Shipping cost depends on the weight and volume of the package and it can be seen at the shipping cost estimator in the shopping cart or checkout.
  Under normal conditions DHL delivers within 2-5 days and shipments are insured for 20€ per kg, in case of shipment damage or loss. Additional insurance for shipment damages or loss is possible upon customer request, with extra charge.

International Shipping (EU & Other Countries)

BestPharmacy.gr ships products to all European countries and many countries worldwide.

Please check for your desired country in the list of countries we ship to, our shipping cost estimator (in the shopping cart), or at the shipping/billing address step of the order checkout process.

All International shipments must be paid before shipping, via Credit/Debit card, Paypal, or Bank transfer (where available). Cash on Delivery payment is not supported.

International shipping costs charges are calculated according to the greater of either the ACTUAL or the VOLUMETRIC WEIGHT of the package, the destination COUNTRY, and the SERVICE provider chosen by the customer:.

1. Shipping costs are automatically calculated in the "Shopping Cart" page, when the products and the desired destination country are selected. The calculated shipping cost is shown in the “shipping cost estimator” in the “Shopping Cart” page, when pressing the shipping quote button, or alternatively in the shipping/billing address step of the checkout process.
2. The actual shipping charges are finalized after the preparation of the package to be shipped. The shipping provider (chosen by the customer/recipient) may re-weigh or re-measure the package(s), when they collect them for shipping, to confirm the automatically calculated shipping charges estimate. If at this stage there is a difference between the automatically calculated shipping charges and the ACTUAL/VOLUMETRIC WEIGHT of the parcel(s), the customer must pay for the additional amount charged by the shipping provider of their choice, before BestPharmacy.gr proceeds to ship their item(s).

 

Please find information for International shipment tracking in our Shipment Tracking page. Our customer service will email you the details of the order and the tracking number, so that you can track the progress of your order and delivery.

IMPORTANT: For shipments abroad (outside Greece), the customer is responsible to track the progress of order and delivery after receiving shipping confirmation and/or courier sms notice and/or any other contact method. Track your shipment in our Shipment Tracking page.

BestPharmacy.gr is not responsible for any delayed deliver that may occur due to courier delivery service, destination customs clearance processes or unforeseen circumstances. 

 

We offer International Shipping through the following services (service availability depends on country and order weight):

1. DHL Courier Service (Express or Economy)
   DHL is a fast delivery service available in most countries and for specific ranges of order weight. DHL shipping cost depends on the weight and volume of the package and the cost can be seen at the shipping cost estimator in the shopping cart or Checkout.
   Under normal conditions, DHL delivers within 2-7 days and shipments with DHL are insured up to 50€ per order, if the shipment is damaged or lost. Additional insurance for shipment damages or loss is possible upon request, with extra charges.
2. Fedex/TNT Courier Service (Express or Economy)
   Fedex (which now owns TNT courier) is a fast delivery service available available in most countries. Deliveries in some locations/countries are done by TNT and in other locations by Fedex (with different services), so we use the name Fedex/TNT for this shipping method. Shipping costs depend on the weight and volume of the package and it can be seen at the shipping cost estimator in the shopping cart or checkout.
   Under normal conditions Fedex/TNT delivers within 2-7 days (depending on the delivery address) and shipments are insured with the amount of up to 50€ per shipment, if packages are lost or damaged. Additional insurance for shipment damages or loss is possible upon customer request, with extra charge.
3. NOTE: The Express Mail Service (EMS) and International Post are no longer available, because they are slower, less reliable and more expensive than the courier services we currently use.
   We have chosen our International shipping services depending on reliability and comparatively low costs. If you require a faster/more reliable/expensive shipping method or extra insurance, please contact us.

 

NOTE: We allow the maximum weight per package to be 30 kg per package. For larger/heavier orders please contact us for shipping quotes. Please note, however, that large and heavy orders may incur custom duties in the recipient's country, while smaller orders may be delivered without duties.

IMPORTANT: Please allow 1-2 business days for processing your order. Processing and shipping time estimates do not account for holidays or non-business days (e.g. weekends). Delivery service days count after processing time and delivery comfirmation.

 

Customs clearance and Duties

International shipments may need to pass through customs at the recipient country, according to the country's laws. Customs clearance is the sole responsibility of the recipient (i.e. customer) only. The recipient (i.e. the customer) is also solely responsible for (1) any charges outside of Greece, such as custom duties, taxes, storage costs, fees or fines, as well as for (2) any documentation, licenses, prescriptions or certifications requested by Customs or authorities outside of Greece.

The team of BestPharmacy.gr does not know the Customs regulations in every country and cannot ensure that products will be allowed through Customs to any country. Some products (e.g. perfumes) may not be permitted through Customs in some countries. Only the customer is responsible for being aware of Customs regulations in their country and going through the Customs process with any documentation and/or fees that may be needed to receive the products.

Bestpharmacy.gr is not responsible for any charges or documentation outside of Greece, or any packages remaining or being returned from Customs in any country and will not provide refunds for any such packages or orders.

In case there is a problem for clearing an order through customs, it is possible to return the order back to BestPharmacy.gr for a refund on the following conditions: The order must be shipped back and arrive at BestPharmacy.gr premises in excellent condition with the sole responsibility and shipping costs of the customer. BestPharmacy.gr will refund the order amount excluding shipping and handling costs (including any storage, taxes or Customs fees), only when the order arrives at its premises and if all items are in excellent condition and the original invoice is included.

BestPharmacy.gr is not responsible or liable for any failure or delay to perform its services, or any delivery delays, damages or cancellations that may occur directly or indirectly due to force majeure, extreme weather conditions, natural phenomena or disasters, pandemics, accidents, acts of war or terrorism, civil or military disturbances, strikes, governmental actions, electronic system failures, software malfunctions, malicious software or malicious activities.

Important: Please note that the customs/law officers may open and examine the packages in some countries, which in some cases may result in damaged packaging and/or products. As mentioned also above, in no event shall BestPharmacy.gr be liable for any damages or costs, however caused and on any theory of liability, to the shipped goods after leavings its premises.

In any other case, and if you have questions about shipping to different locations/countries, please email us at [email protected].

Important note for International Shipping: All our products are legally sold in Greece, bearing required certification and licencing, wherever required. In no event shall BestPharmacy.gr be liable for any direct, indirect, incidental, special, exemplary or consequential damages or costs, however caused and on any theory of liability, whether in contract, strict liability or tort (including negligence or otherwise) arising in any way out of the shipping of goods abroad, or any use of goods ordered and/or shipped outside or Greece, even if advised of the possibility of such damage. Please read our mandatory Terms of Service before ordering.

Important Notes:

1. The shipping costs mentioned above (in/out of Greece) do not apply for distant/remote areas. For shipments to remote/distant areas we will contact customers about extra fees that may apply.

2. BestPharmacy.gr reserves the right to refuse shipping your order, if the mail or courier service refuses shipping it.

3. BestPharmacy.gr may make changes to the shipping terms and shipping rates, whenever considered necessary. Please read the updated terms and costs before placing orders.

For further information and inquiries please contact us:
E-mail: [email protected]
Telephone: +30 28 1020 1020 (Monday - Friday 09:00 - 19:00).